Returns Policy
Last updated: 8 November 2023
Thank you for shopping with Forever Maunga. We appreciate your business and want to ensure you are completely satisfied with your purchase. Our refund and exchange policy is designed to provide you with the utmost confidence in your shopping experience. Please read the following guidelines to understand our policies.
Refunds
1. Money-Back Guarantee: We offer a 30-day money-back guarantee for most products. If you are not entirely satisfied with your purchase, you may request a refund within 30 days of receiving the item. The refund will be issued to the original payment method used for the purchase.
2. Return Condition: To be eligible for a refund, the item must be unused, in the same condition as when you received it, and in its original packaging.
3. Refund Process: To initiate a return, please contact our customer service team at hello@forevermaunga.com. After verifying your eligibility, we will provide instructions on how to return the item. Once we receive and inspect the returned product, we will process your refund.
Exchanges
1. Product Exchange: If you receive a defective or damaged product, we will happily exchange it for the same item. Please contact our customer service team within seven days of receiving the item to initiate an exchange.
2. Exchange Condition: The item must be in its original packaging, and you should provide proof of purchase. We will cover the cost of shipping for the exchanged product.
Non-Returnable Items
Certain items are not eligible for return or exchange. These include Digital products and digital downloads, personalised or customised items and gift cards.
Shipping Costs
Unless the item received is defective or damaged, the customer is responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure your return is received by us.
Contact Us
If you have any questions or concerns about our refund and exchange policy, please don't hesitate to contact our customer service team at hello@forevermaunga.com